Returns And Refund Policy
Refunds & Replacement
Your satisfaction is our #1 priority. For any defective products, send us an e-mail at [email protected] for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.
– Design error: wrong design compared to information provided by customers on our site.
– Bad quality: blurry image/print.
– Exceeded shipping time: If you do not receive the order within the timeframe.
– Damage during shipment.
What should you do? Contact us within 20 days since you get your items and provide us necessary informations:
- Your order/invoice ID
- In case you get wrong item/ damaged item please send us a picture of the item you received via email [email protected]
We do not process a refund/reprint in the following cases:
- your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
- your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivered” in the tracking system, having been shipped into your mailbox but gotten lost).
- If 20 days have gone by since you get your items
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Be sure to provide your order number and the modification you want to make and we will confirm once the modification is made. Please email us within 24 hours if you want to cancel your order. Please note that any order that has been packed or shipped cannot be modified or cancelled.
To check the status of your order, please log-in to your Itcovercase account or contact us.
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so